Managed IT Support

From Chaos to Control

At Cyber Misfits, we make managing your IT simple, smart, and scalable. It all begins with our $300 Assessment (CM-ASSESS), a mandatory step to tailor your Managed IT strategy. Pick the tier that fits: Basic ($100/user/month), Standard ($150/user/month), Premium ($200/user/month), or Enterprise ($300+/user/month)—add VIP ($75/user/month) for concierge-level support. Whether you’re a small team or a large organization, we’ve got you covered—let’s optimize your tech, step by step.

  • Because your IT deserves proactive care, not just a quick fix. Our mandatory Assessment ensures precision from day one. Basic keeps you running, Standard scales with growth, Premium offers 24/7 peace of mind, and Enterprise tackles complexity—VIP elevates it all. We cut downtime, boost security, and align IT with your goals.

  • It’s fast and simple. Start with the CM-ASSESS Assessment, choose your tier, and we deploy your tailored IT management. Response times range from 4 hours (Basic) to custom (Enterprise), with VIP at 30 minutes max—most issues resolved from 2 days (Basic) to tailored guarantees (Enterprise). No guesswork, just results.

  • It’s all about proactive IT. Basic delivers essentials like cybersecurity and network monitoring. Standard adds strategic planning. Premium brings 24/7 support and optimization. Enterprise offers custom solutions with on-site care. VIP stacks priority support and concierge services on any tier. You get what you need, scaled to your size.

  • Assessment

    SKU: CM-ASSESS


    Price: $300 Flat Rate


    Description: Our Assessment (CM-ASSESS) is the mandatory first step, delivering a comprehensive IT evaluation to build your Managed IT strategy. Think of it as your roadmap to efficiency and security.


    Includes:

    Network Analysis (performance, connectivity, security gaps)

    Security Audit (vulnerabilities, compliance readiness)

    Hardware/Software Inventory (asset cataloging)

    Systems Health Check (servers, workstations, risks)

    Risk Identification (security, downtime threats)

    Strategy Report and Consultation (detailed plan, 1-hour review)


    SLA:

    Response: Within 4 business hours to schedule

    Completion: Report delivered within 2 business days post-assessment
    Special Note: $300 credited toward your first month if you sign up within 30 days.

  • Basic Plan

    SKU: CM-IT-BASIC


    Price: $100/user/month


    Description: Our Basic Plan offers essential IT management for small businesses—no frills, just the foundations you need to stay secure and operational. Requires CM-ASSESS.


    Includes:

    Cybersecurity (firewall, antivirus, patching, email filtering)

    Networking (24/7 monitoring, uptime/bandwidth checks)

    Server Management (health checks, updates, backup verification)

    User Support (business-hours assistance)

    Device Management (basic provisioning, policies)


    SLA:

    Response: 4 business hours (standard issues)

    Resolution: 2 business days (most issues)

  • Standard Plan

    SKU: CM-IT-STANDARD


    Price: $150/user/month


    Description: Our Standard Plan steps up with enhanced support and planning—perfect for growing businesses needing scalability. Requires CM-ASSESS.


    Includes:

    Cybersecurity (intrusion detection, email security, patching)

    Networking (24/7 monitoring, bandwidth optimization)

    Server Management (health checks, logs, backup management)

    User Support (8 AM-8 PM, weekends included)

    Device Management (enrollment, app management)

    Strategic Planning (quarterly IT meetings)


    SLA:

    Response: 2 hours (critical), 4 hours (standard)

    Resolution: 8 hours (critical), 24 hours (standard)

  • Premium Plan

    SKU: CM-IT-PREMIUM


    Price: $200/user/month


    Description: Our Premium Plan delivers 24/7 proactive IT management—ideal for businesses with high demands. Requires CM-ASSESS.


    Includes:

    Cybersecurity (advanced endpoint protection, intrusion detection)

    Networking (24/7 monitoring, uptime assurance)

    Server Management (proactive tuning, backup management)

    User Support (24/7 assistance)

    Device Management (remote monitoring, compliance)

    Optimization and Auditing (system tuning, annual audit)


    SLA:

    Response: 1 hour (critical), 2 hours (standard)

    Resolution: 4 hours (critical), 8 hours (standard)

  • Black-Tuxedo

    Enterprise Plan

    SKU: CM-IT-ENTERPRISE


    Price: Custom quote, starting at $300/user/month

    Description: Our Enterprise Plan offers fully customized IT solutions with on-site support—built for large or complex organizations. Requires CM-ASSESS.


    Includes:

    Cybersecurity (custom solutions, endpoint protection)

    Networking (advanced 24/7 monitoring, optimization)

    Server Management (proactive updates, backups)

    User Support (24/7 on-site/remote)

    Device Management (scalable provisioning, compliance)

    Strategic Services (project management, executive reporting)


    SLA:

    Response: Custom (e.g., 15-minute emergency)

    Resolution: Tailored resolution and on-site guarantees

  • VIP (Add-On)

    SKU: CM-IT-VIP


    Price: +$75/user/month (add-on to any tier)


    Description: Our VIP Add-On enhances any tier with premium, concierge-level support—priority care for an elevated experience. Requires CM-ASSESS.


    Includes:

    Priority IT Support (immediate queue access)

    Concierge Services (personal IT concierge)

    Exclusive Consultations (top IT strategists)

    Bespoke Training (user efficiency sessions)

    Premium Reporting (custom KPI reports)

    Smart Home Integration (optional lifestyle features)


    SLA:

    Response: 30 minutes or less (any issue)

    Resolution: Aligned with base tier, priority handling

    Additional Notes:

    Discount: Save 5% on all tiers (and VIP when bundled) with annual payment.

    Pricing Example: Standard (10 users, first month with credit): $1,200; Premium + VIP (5 users, annual): $15,675.

  • Backup & Disaster Recovery (Add-On)

    SKU: CM-IT-BDR


    Price: +$50/user/month (add-on to any tier)


    Description: Our Backup and Disaster Recovery Add-On (CM-IT-BDR) supercharges your IT resilience with advanced protection and rapid recovery—perfect for businesses that can’t afford downtime. Requires CM-ASSESS.


    Includes:

    Offsite Backup Storage (encrypted, replicated daily)

    Disaster Recovery Planning (custom recovery roadmap)

    Rapid Restore (system/data recovery in hours, not days)

    Ransomware Protection (rollback to pre-attack state)

    Recovery Testing (quarterly drills)

    Compliance Support (e.g., HIPAA, GDPR-ready backups)


    SLA:

    Response: 1 hour (critical recovery), tied to base tier for non-critical

    Resolution: 4 hours (critical recovery), aligned with base tier otherwise


    Special Note: Optional add-on to any tier (Basic, Standard, Premium, Enterprise); stacks with VIP for priority recovery handling. Save 5% when paid annually with the base tier.

Get Started

Contact us today to kick off your Managed IT journey. Let’s make your tech unstoppable, together.