Break-Fix Services

From Crisis to Control

Take charge of your IT emergencies with flexible, on-demand fixes built just for you.
At Cyber Misfits, we make fixing your IT simple, smart, and scalable. No assessments, no delays—just immediate Break-Fix support when you need it most. Pick the option that fits: Base ($125/hour regular, $150/hour after-hours), Basic ($1,200/10 hours regular), Standard ($2,300/20 hours regular), or Premium ($5,500/50 hours regular). Whether it’s a single crash or a flood of issues, we’re ready to roll—let’s turn your IT crises into quick wins, step by step.

  • Because your IT emergencies don’t need red tape—they need results. No mandatory assessments mean we jump straight into action, tailoring Base, Basic, Standard, or Premium support to your exact situation. One-off glitch? Base fixes it fast. Small batch of issues? Basic saves you cash. Growing chaos? Standard speeds things up. Constant breakdowns? Premium brings priority power. With rates dropping from $125 to $110/hour (regular) as you scale, we cut downtime and keep your tech alive—no fuss, just fixes.

  • It’s instant and straightforward. Contact us, and we’re on it—responding within 4 hours for urgent issues (1 hour for Premium). Choose your support: Base for hourly fixes, Basic for small batches, Standard for more coverage, or Premium for full-scale repair muscle. We tackle hardware and software problems, resolving most within 1-2 days (24 hours for Premium). No prep, no waiting—just fast, effective repairs when your tech hits a wall.

  • It’s all about the fix. Base gives you hourly hardware/software repairs, emergency response, and a basic report per job. Basic (10 hours) adds a monthly usage summary. Standard (20 hours) includes light recommendations with your summary. Premium (50 hours) brings priority handling, detailed reports, and a dedicated contact. From a quick patch to 50 hours of support, you get what you need, right when you need it—scaled to your urgency and volume.

  • Break-Fix

    SKU: CM-BREAKFIX


    Price: $125/hour (regular hours), $150/hour (after-hours/weekends)

    Description: Our Break-Fix - Base Service (SKU: CM-BREAKFIX) is your instant solution for IT emergencies. With no upfront requirements, this hourly service delivers fast, on-demand fixes for hardware and software issues—perfect for one-off repairs when you need help now.


    Includes:

    Hardware Troubleshooting and Repairs: Fixing physical IT components.

    Software Issue Resolution: Addressing bugs and crashes.

    Emergency Response Support: Rapid help for urgent issues.

    Basic Post-Fix Reporting: Summary of actions taken per fix.
    SLA:

    Response: Within 4 hours for urgent issues; 24 hours for non-urgent.

    Resolution: Best effort, typically within 1-2 business days per issue.

  • Basic

    SKU: CM-BREAKFIX-10


    Price: $1,200 (10 hours regular, $120/hour equivalent) or $1,400 (10 hours after-hours, $140/hour equivalent)


    Description: Our Break-Fix - Basic Plan (SKU: CM-BREAKFIX-10) gives you 10 prepaid hours of on-demand IT support. No prerequisites—just jump in for cost-effective fixes on small-scale issues, ideal for occasional repairs. Hours are valid for 12 months.

    Includes:

    Hardware Troubleshooting and Repairs: Fixing physical IT components.

    Software Issue Resolution: Addressing bugs and crashes.

    Emergency Response Support: Quick help for urgent issues.

    Monthly Usage Summary: Overview of hours used.


    SLA:

    Response: Within 4 hours for urgent issues; 24 hours for non-urgent.

    Resolution: Best effort, typically within 1-2 business days per issue.

  • Standard

    SKU: CM-BREAKFIX-20
    Price: $2,300 (20 hours regular, $115/hour equivalent) or $2,700 (20 hours after-hours, $135/hour equivalent)


    Description: Our Break-Fix - Standard Plan (SKU: CM-BREAKFIX-20) provides 20 prepaid hours for medium-scale IT fixes. No setup required—this plan offers savings and faster responses for growing repair needs, ready when you are. Hours are valid for 12 months.

    Includes:

    Hardware Troubleshooting and Repairs: Fixing physical IT components.

    Software Issue Resolution: Addressing bugs and crashes.

    Emergency Response Support: Quick help for urgent issues.

    Monthly Usage Summary with Standard Recommendations: Hours used plus light guidance.
    SLA:

    Response: Within 2 hours for urgent issues; 12 hours for non-urgent.

    Resolution: Best effort, typically within 1 business day per issue.

  • Premium

    SKU: CM-BREAKFIX-50


    Price: $5,500 (50 hours regular, $110/hour equivalent) or $6,500 (50 hours after-hours, $130/hour equivalent)


    Description: Our Break-Fix - Premium Plan (SKU: CM-BREAKFIX-50) delivers 50 prepaid hours for large-scale or frequent IT fixes. No delays—just dive into priority support and maximum value for extensive repair demands. Hours are valid for 12 months.

    Includes:

    Hardware Troubleshooting and Repairs: Fixing physical IT components.

    Software Issue Resolution: Addressing bugs and crashes.

    Emergency Response Support with Priority Handling: Fast, prioritized fixes for urgent issues.

    Monthly Detailed Usage Reports with Dedicated Support Contact: Full insights and direct access.


    SLA:

    Response: Within 1 hour for urgent issues; 4 hours for non-urgent.

    Resolution: Priority resolution within 24 hours per issue.

Get Started

Contact us today to kick off your Break-Fix support. Let’s make your technology unstoppable, together.